Frequently Asked Questions
Everything you need to know about your Fetch N Buy cravings.
How do you ensure the freshness of food items during transit?
We use specialized temperature-controlled packaging and vacuum-sealing techniques to ensure all perishable goods arrive at your doorstep in peak condition.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, contact us within 24 hours for a full refund or replacement.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited 24-hour shipping for fresh produce and dairy items to maintain quality.
Do you offer organic or gluten-free options?
Yes, Fetch N Buy has a dedicated section for organic, gluten-free, and vegan products. You can use our shop filters to find items that meet your dietary requirements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking link to monitor your delivery's progress from our warehouse to your door.